Returns & Refunds Policy

At Shirly Trip, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward return and refund process under the terms below.

1. Eligibility for Returns

You may return a product within 7 days of receiving your order if:

• The item is unused, unwashed, and in original condition
• The product is returned in its original packaging
• A valid proof of purchase is provided (e.g., order confirmation or invoice)

2. Items Not Eligible for Return

We do not accept returns for:

• Used or damaged items caused by the customer
• Items returned after the 7-day return window
• Products marked as “Final Sale” or non-returnable

3. Return Process

To initiate a return:

• Email us at [email protected] within 7 days of receiving the item
• We will provide return instructions, including our return address

Please note: Customers are responsible for the return shipping costs unless the item was defective or incorrect.

4. Refund Policy

Once we receive and inspect your returned item:

• If approved, a full refund will be processed to your original payment method (for COD, refund will be processed via bank transfer)
• Refunds are typically processed within 5–7 business days after approval
• You will receive an email confirmation once your refund is issued

5. Damaged or Defective Products

If you receive a damaged or defective item:

• Contact us immediately (within 48 hours of delivery)
• Include clear photos and a description of the issue
• We will either issue a replacement or a full refund at no additional cost

For any questions or assistance, please contact us at:
📧 [email protected]