At Shirly Trip, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward return and refund process under the terms below.
1. Eligibility for Returns
You may return a product within 7 days of receiving your order if:
- The item is unused, unwashed, and in original condition
- The product is returned in its original packaging
- A valid proof of purchase is provided (e.g., order confirmation or invoice)
2. Items Not Eligible for Return
We do not accept returns for:
- Used or damaged items caused by the customer
- Items returned after the 7-day return window
- Products marked as “Final Sale” or non-returnable
3. Return Process
To initiate a return:
- Email us at [email protected] within 7 days of receiving the item
- We will provide return instructions, including our return address
Please note: Customers are responsible for the return shipping costs unless the item was defective or incorrect.
4. Refund Policy
Once we receive and inspect your returned item:
- If approved, a full refund will be processed to your original payment method (for COD, refund will be processed via bank transfer)
- Refunds are typically processed within 5–7 business days after approval
- You will receive an email confirmation once your refund is issued
5. Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us immediately (within 48 hours of delivery)
- Include clear photos and a description of the issue
- We will either issue a replacement or a full refund at no additional cost
For any questions or assistance, please contact us at:
📧 [email protected]